Maximize Uptime and Efficiency with Expert Assistance, Anytime You Need It
When it comes to production efficiency, every second counts. Unplanned downtime in your robotic systems can cause significant production disruptions, impacting your deadlines and your bottom line.
At Comau, we understand that keeping your operations running smoothly is your top priority. That’s why we are proud to introduce Comau AssistPro (Help Desk & Remote Support service)—a comprehensive solution designed to provide immediate, expert assistance that minimizes interruptions and keeps your automated systems performing at their peak.
We’ve got you covered around the clock
Help Desk: Comprehensive After Sales Support
When you need answers, our global network of After Sales experts is here for you. Our 24/7 Help Desk ensures that no matter where you are or what time it is, professional support is just a call away.
Immediate Access to Experts
Connect with our local After Sales specialists during business hours for in-depth technical knowledge and troubleshooting
After-Hours Coverage
Our dedicated contact center is available outside of standard business hours to ensure your urgent needs are always addressed to the first technician available in the next working hour.
Seamless Case Management
Leveraging a best-in-class CRM system, we provide full traceability for every request, ensuring a consistent and high-quality support experience.
Continuous Improvement
Every interaction helps us build a robust knowledge base, allowing us to provide faster and more effective solutions over time.
Bringing Our Expertise to You, Instantly
Remote Support
Minimize downtime and resolve issues faster than ever with Comau’s cutting-edge Remote Assistance service. By harnessing the power of augmented reality and live video, we bring our top technicians directly to your facility, virtually.
Unlock Unprecedented Levels of Support and Efficiency: our Remote Assistance platform instantly connects your technicians with our experts, enabling real-time, hands-on guidance to resolve even the most complex challenges.
Augmented Collaboration
Our experts use visual pointers and share technical documents directly onto your technician’s screen (smartphone, tablet, or smart glasses) to guide them through every step of the repair process.
Reduced Downtime
By diagnosing and resolving issues remotely, we significantly decrease the average repair time and the need for on-site visits, getting your systems back online faster.
Improved First-Time Fix Rate
With expert guidance, your team can resolve issues correctly the first time, increasing the reliability of your equipment.
Enhanced Knowledge Sharing
Your team learns directly from our experts during each session, building their skills and confidence for future maintenance.
Key Features of Remote Assistance
Live video and audio communication
Augmented reality-driven visual pointers
Compatibility with smartphones, tablets, and smart glasses
Secure document and desktop sharing
Case recording and repository
Seamless integration with our ticketing system for full case history
Comau Help Desk 24/7 – Contact Us
| Organization | Phone number | ||
|---|---|---|---|
 | After Sales Italy | Regional Headquarter Extended EMEA | +39 0110049000 |
 | After Sales France | Local office | +33 5 637151 00 |
 | After Sales Germany | Local office | +49 221 99986930 |
 | After Sales United Kingdom | Local office | +44 1788 643050 |
 | After Sales India | Local office | Coming soon |
 | After Sales China | Regional Headquarter APAC | +86 213 7616223 |
 | After Sales United States | Regional Headquarter North America | Coming soon |
 | After Sales Mexico | Local office | Coming soon |
 | After Sales Brazil | Regional Headquarter South America | Coming soon |
Note: If the country you are in is not listed, please refer to the regional headquarters offices.
Your Partner in Productivity
At Comau, we are committed to your success. Our new Help Desk & Remote Support service is more than just a support line; it’s a partnership to ensure your automation investment yields the highest possible return.
