{"id":82391,"date":"2025-11-05T21:06:51","date_gmt":"2025-11-05T20:06:51","guid":{"rendered":"https:\/\/www.comau.com\/?page_id=82391"},"modified":"2026-04-06T22:40:55","modified_gmt":"2026-04-06T20:40:55","slug":"assistpro-help-desk-and-remote-support","status":"publish","type":"page","link":"https:\/\/www.comau.com\/en\/our-offer\/services\/assistpro-help-desk-and-remote-support\/","title":{"rendered":"Help Desk & Remote Support"},"content":{"rendered":"\n

Maximize Uptime and Efficiency with Expert Assistance, Anytime You Need It<\/h2>\n\n\n
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When it comes to production efficiency, every second counts<\/strong>. Unplanned downtime in your robotic systems can cause significant production disruptions, impacting your deadlines and your bottom line.<\/p>\n\n\n\n

At Comau, we understand that keeping your operations running smoothly is your top priority<\/strong>. That’s why we are proud to introduce Comau AssistPro <\/strong>(Help Desk & Remote Support service)\u2014a comprehensive solution designed to provide immediate, expert assistance that minimizes interruptions and keeps your automated systems performing at their peak.<\/p>\n\n\n\n

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Help Desk<\/a><\/div>\n\n\n\n
Remote Support<\/a><\/div>\n\n\n\n
Key Features<\/a><\/div>\n\n\n\n
Contacts<\/a><\/div>\n\n\n\n
FAQ<\/a><\/div>\n<\/div>\n\n\n\n
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We\u2019ve got you covered around the clock<\/h2>\n\n\n\n

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Discover our Help Desk<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n
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Help Desk: Comprehensive After Sales Support<\/h3>\n\n\n\n
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When you need answers, our global network of After Sales experts is here for you. Our 24\/7 Help Desk ensures that no matter where you are or what time it is, professional support is just a call away.<\/p>\n\n\n\n

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Immediate Access to Experts<\/p>\n\n\n\n

Connect with our local After Sales specialists during business hours for in-depth technical knowledge and troubleshooting<\/p>\n<\/div><\/div>\n\n\n\n

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After-Hours Coverage<\/p>\n\n\n\n

Our dedicated contact center is available outside of standard business hours to ensure your urgent needs are always addressed to the first technician available in the next working hour.<\/p>\n<\/div><\/div>\n\n\n\n

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Seamless Case Management<\/p>\n\n\n\n

Leveraging a best-in-class CRM system, we provide full traceability for every request, ensuring a consistent and high-quality support experience.<\/p>\n<\/div><\/div>\n\n\n\n

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Continuous Improvement<\/p>\n\n\n\n

Every interaction helps us build a robust knowledge base, allowing us to provide faster and more effective solutions over time.<\/p>\n<\/div><\/div>\n\n\n\n

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Bringing Our Expertise to You, Instantly<\/h2>\n\n\n\n

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Explore our remote services<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n
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Remote Support<\/h3>\n\n\n\n
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Minimize downtime<\/strong> and resolve issues faster than ever with Comau’s cutting-edge Remote Assistance service. By harnessing the power of augmented reality and live video, we bring our top technicians directly to your facility, virtually.<\/p>\n\n\n\n

Unlock Unprecedented Levels of Support and Efficiency<\/strong>: our Remote Assistance platform instantly connects your technicians with our experts, enabling real-time, hands-on guidance to resolve even the most complex challenges.<\/p>\n\n\n\n

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Augmented Collaboration<\/p>\n\n\n\n

Our experts use visual pointers and share technical documents directly onto your technician’s screen (smartphone, tablet, or smart glasses) to guide them through every step of the repair process.<\/p>\n<\/div><\/div>\n\n\n\n

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Reduced Downtime<\/p>\n\n\n\n

By diagnosing and resolving issues remotely, we significantly decrease the average repair time and the need for on-site visits, getting your systems back online faster.<\/p>\n<\/div><\/div>\n\n\n\n

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Improved First-Time Fix Rate<\/p>\n\n\n\n

With expert guidance, your team can resolve issues correctly the first time, increasing the reliability of your equipment.<\/p>\n<\/div><\/div>\n\n\n\n

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Enhanced Knowledge Sharing<\/p>\n\n\n\n

Your team learns directly from our experts during each session, building their skills and confidence for future maintenance.<\/p>\n<\/div><\/div>\n\n\n\n

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Key Features of Remote Assistance<\/h5>\n\n\n\n
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Live video and audio communication<\/p>\n<\/div><\/div><\/div>

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Augmented reality-driven visual pointers<\/p>\n<\/div><\/div><\/div>

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Compatibility with smartphones, tablets, and smart glasses<\/p>\n<\/div><\/div><\/div>

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Secure document and desktop sharing<\/p>\n<\/div><\/div><\/div>

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Case recording and repository<\/p>\n<\/div><\/div><\/div>

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Seamless integration with our ticketing system for full case history<\/p>\n<\/div><\/div><\/div>

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Comau Help Desk 24\/7 – Contact Us<\/h2>\n\n\n\n
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<\/th>Organization<\/th><\/th>Phone number<\/th><\/tr><\/thead>
\"\"<\/td>After Sales Italy<\/td>Regional Headquarter Extended EMEA<\/strong><\/td>+39 0110049000<\/td><\/tr>
\"\"<\/td>After Sales France<\/td>Local office<\/td>+33 5 637151 00<\/td><\/tr>
\"\"<\/td>After Sales Germany<\/td>Local office<\/td>+49 221 99986930<\/td><\/tr>
\"\"<\/td>After Sales United Kingdom<\/td>Local office<\/td>+44 1788 643050<\/td><\/tr>
\"\"<\/td>After Sales India<\/td>Local office<\/td>Coming soon<\/td><\/tr>
\"\"<\/td>After Sales China<\/td>Regional Headquarter APAC<\/strong><\/td>+86 213 7616223<\/td><\/tr>
\"\"<\/td>After Sales United States<\/td>Regional Headquarter North America<\/strong><\/td>+1 947 217 4150<\/td><\/tr>
\"\"<\/td>After Sales Mexico<\/td>Local office<\/td>+52 55 8980 6110<\/td><\/tr>
\"\"<\/td>After Sales Brazil<\/td>Regional Headquarter South America<\/strong><\/td>+55 11 4700 0270<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
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Note<\/strong>: If the country you are in is not listed, please refer to the regional headquarters offices.<\/p>\n\n\n\n

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Your Partner in Productivity<\/h2>\n\n\n\n

At Comau, we are committed to your success. Our new Help Desk & Remote Support service is more than just a support line; it’s a partnership to ensure your automation investment yields the highest possible return.<\/p>\n\n\n\n

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General Terms and Conditions for After Sales Italy [ENG]<\/a><\/div>\n<\/div>\n\n\n\n
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Terms and Conditions for After Sales to Other Countries<\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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ITA – Le Condizioni Generali di Fornitura per Servizi After-Sales<\/a><\/div>\n\n\n\n
USA – General Terms and Conditions for After Sales Services United States<\/a><\/div>\n\n\n\n
BRA – Termos e Condi\u00e7\u00f5es Gerais para Servi\u00e7os P\u00f3s-Venda<\/a><\/div>\n\n\n\n
CHN – \u552e\u540e\u670d\u52a1\u7684\u4e00\u822c\u6761\u6b3e\u548c\u6761\u4ef6<\/a><\/div>\n\n\n\n
FRA – Les Conditions G\u00e9n\u00e9rales pour les Services Apr\u00e8s-Vente (CGV)<\/a><\/div>\n\n\n\n
GBR – General Terms and Conditions for After Sales Services United Kingdom<\/a><\/div>\n\n\n\n
GER – Allgemeine Gesch\u00e4ftsbedingungen f\u00fcr Kundendienstleistungen<\/a><\/div>\n\n\n\n
IND – General Terms and Conditions for After Sales Services India<\/a><\/div>\n\n\n\n
MEX – Los T\u00e9rminos y Condiciones Generales para los Servicios Postventa<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Frequently Asked Questions (FAQ)<\/h2>\n\n\n\n
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Why is a remote support service important?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>
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Remote support is crucial in an industrial setting because it drastically reduces production downtime. By providing immediate expert diagnostics and guidance, we can resolve issues in a fraction of the time it would take for a technician to travel to your site. This speed translates into significant cost savings, higher operational efficiency, and increased productivity.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How does the Remote Assistance service work?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>
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When you request assistance, your on-site technician will receive a secure link to start a session. Using a smartphone, tablet, or smart glasses, they will share a live video feed with our Comau expert. Our expert then sees exactly what your technician sees and can guide them using augmented reality tools, like on-screen pointers and annotations, to identify and fix the problem in real-time.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Who is eligible for AssistPro services?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>
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Any customer who has acquired Comau products or automation systems is eligible to benefit from our Help Desk & Remote Support services. We offer various service plans tailored to different operational needs. Please contact us to find the plan that is right for you.
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What equipment does my team need for a Remote Assistance session?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>
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Your technicians will need a standard, compatible smart device\u2014such as a smartphone or tablet\u2014with a camera and a stable internet connection. For a hands-free experience, we also support industry-certified smart glasses.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Is the connection secure?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>
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Absolutely. We prioritize your operational security. Our Remote Assistance platform uses a fully encrypted connection to ensure that all your data and communications are confidential and protected.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

How do I get started or request support?<\/span><\/i><\/span><\/i><\/span><\/a><\/h3><\/div>
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Getting started is easy. Simply use the contact information provided on our website to call your local service number or fill out our online support request form. Our team will guide you through the next steps.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n

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<\/p>\n","protected":false},"excerpt":{"rendered":"

Maximize Uptime and Efficiency with Expert Assistance, Anytime You Need It When it comes to production efficiency, every second counts. Unplanned downtime in your robotic systems can cause significant production disruptions, impacting your deadlines and your bottom line. At Comau, we understand that keeping your operations running smoothly is your top priority. That’s why we […]<\/p>\n","protected":false},"author":21,"featured_media":82398,"parent":65087,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"class_list":["post-82391","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nAssistPro | Comau Help Desk & Remote Support Services<\/title>\n<meta name=\"description\" content=\"Discover AssistPro; Comau Help Desk and Remote Support designed to provide immediate, expert assistance to your automated systems.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.comau.com\/en\/our-offer\/services\/assistpro-help-desk-and-remote-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AssistPro | Comau Help Desk & Remote Support Services\" \/>\n<meta property=\"og:description\" content=\"Discover AssistPro; 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