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Customer service products

Our business is taking care of your business

Customer satisfaction is always a top priority of the Comau Robotics strategy.

We provide prompt and flexible service close to customers throughout the life cycle of their equipment. We offer a complete range of services to maximize the performance of Comau’s solutions.

Spare parts and logistics


Professional consultancy and flexible solutions for your spare parts logistics and stock.

Support and management of parts, exchange units and repairs with a reliable response time in order to assure continuous production.

Technical assistance and agreements


Local teams to support customers, provide process reliability, improve product performances and maintain investment value.

Help Desk support, remote diagnostics and fault analysis by highly skilled engineers to support troubleshooting and address critical emergency situations.

A range of service agreement solutions to cover any specific need.

Training


Education and training with learning paths ranging from «basic» to «advanced» levels supplied at our Training Center, at the customer premises and with our new web-base interactive platform.

A complete training catalogue including basic use and programming, advanced programming, diagnostics and maintenance, application packages and more.

Advanced services, refurbishment and upgrades


Analysis of customer needs and process improvement packages that combine experience and knowledge with new technologies to enhance system performance or reconfigure existing applications.

Industrial engineering support, upgrades, new software versions and hardware renewal and reconditioning.